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Simple changes can significantly improve product durability and reduce returns. These are the biggest areas of opportunity to improve the specification for little or no cost.

Reliable cost information can only be provided by the manufacturer/supplier and we strongly recommend that their advice is sought in regard to costs and benefits before specifying changes.

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Download Download commercial summary

Icon key

  • Failure mode Failure mode
  • Durability features Durability features
  • Cost saving Cost saving
  • Low cost Low cost
  • Cost neutral Cost neutral
  • High cost High cost

Critical components

Base & crumb tray

  • Failure mode Food debris builds up in the base and crumb tray.
  • Durability features The crumb tray should be at least as wide as the bread slot.
  • Cost  

Heating element

  • Failure mode Uneven browning on items of different sizes.
  • Durability features The elements should be wound on the cores tightly and evenly.
  • Cost  

Bread slot & eject mechanism

  • Failure mode The ejection mechanism is unreliable or inadequate.
  • Durability features Use bread slots at least 120mm deep to avoid blockages.
  • Cost  


  • Failure mode Heating elements damage the plastic casing.
  • Durability features The outer case surface should not exceed 40 degrees centigrade in use.
  • Cost  


  • Failure mode Bread carrier or eject mechanism is damaged in transit.
  • Durability features Use corrugated card inserts to hold the bread carrier in place.
  • Cost  

User guidance

  • Failure mode Inadequate instructions can lead to early failure and returns.
  • Durability features Instructions should emphasise emptying the crumb tray.
  • Cost