Providing a single "Quick Start" instruction sheet on all products. This should be located at the top of the packaging so the customer sees it immediately (using brightly-coloured paper can help). For Microwave ovens we recommend including this information on a Quick Start guide:
Your customer helpline details, so queries can be dealt with quickly and
- Emphasise locating the product in a well-ventilated place to prevent overheating (include diagrams for non-English-speaking customers, for example with ticks and crosses for good and poor locations). A warning label can be attached to the mains cord to warn against use in an enclosed space.
- Emphasise using the microwave correctly & avoiding using it empty.
- Emphasise regular cleaning to remove food debris, for example on a weekly basis.
- Include instructions on the type of cleaning products to use.