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Simple changes can significantly improve product durability and reduce returns. These are the biggest areas of opportunity to improve the specification for little or no cost.

Reliable cost information can only be provided by the manufacturer/supplier and we strongly recommend that their advice is sought in regard to costs and benefits before specifying changes.

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  • Failure mode Failure mode
  • Durability features Durability features
  • Cost saving Cost saving
  • Low cost Low cost
  • Cost neutral Cost neutral
  • High cost High cost

Critical components

Sole plate

  • Failure mode Heat distribution becomes uneven with use.
  • Durability features Use scratch resistant and non-stick coatings, ideally ceramic.
  • Cost  

Temperature control

  • Failure mode Poor calibration results in inadequate performance.
  • Durability features Thermostat calibration should be a quality assurance priority.
  • Cost  


  • Failure mode Scratching in transit damages the sole plate.
  • Durability features Use an “easy peel” sticker for protection.
  • Cost  


  • Failure mode Steam and heat cracks, warps or discolours the casing.
  • Durability features Use high temperature plastic at the soleplate interface.
  • Cost  

Steam level control

  • Failure mode Imprecise steam control reduces operating performance.
  • Durability features Valve should be closed at the lowest setting and open at highest.
  • Cost  

User guidance

  • Failure mode Inadequate instructions can lead to early failure and returns.
  • Durability features Include instructions on descaling and protecting the sole plate.
  • Cost