Which? surveys show that the most common faults are build up of ice, blocked drain and flooding in unit.
Most early faults and failures can be avoided by better user instruction, simple design changes and testing to meet minimum standards.
In WRAP consumer research, consumers consider reliability, quality and expected life as the top three important product attributes; and 31% of customers surveyed said they bought products because of the brand’s association with reliability.
The cost estimates in this guide assume that the cost price to the retailer are £100 per fridge freezer.