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About this site

This website contains guidance and the technical details needed to help you procure and build better, durable, products at the price point needed for your business. Incorporating the principles and quick win solutions into your products will help enhance brand reputation for quality and reduce return and warranty claim rates.

You will find the following information in this website:

  • Critical components leading to the main failure points of products, and how these failures can be addressed. This includes both the cost implications and suggestions for how to test for performance.
  • The guidance shows that simple changes can improve product durability and reduce returns. These are the biggest areas of opportunity to improve the specification for little or no cost.
  • Downloadable guidance is available for each product.
  • Recommendations are based on referenced standards, market intelligence and expert input.