Our website uses cookies to ensure a better performance and to measure page visits. Find out more about our use of cookies or how to change your settings, delete or turn off cookies at any time. Otherwise, we'll assume you're OK to continue with cookies in use. Accept

User Guidance User Guidance

WRAP recommends

Providing a single "Quick Start" instruction sheet on all products. This should be located at the top of the packaging so the customer sees it immediately (using brightly-coloured paper can help).
For vacuum cleaners we recommend including this information on a Quick Start guide:
  • Your customer helpline details, so queries can be dealt with quickly and returns minimised.
  • Emphasise using the vacuum cleaner correctly to avoid damage.
  • Emphasise replacing bags or empting cyclones when full and replace filters every six months (or after every six bag changes / cyclone empties) or when they restrict air flow so that cleaning performance deteriorates.
  • Replacement must be simple with few steps and not require tools. Explain clearly in instruction manual, ideally by using photographs or diagrams.
  • The meaning of warning lights, if used, needs to be explained.
  • Instructions for replacing hoses, brushes and belts are also needed.
  • Supplying replacement bags, filters, etc. after customer purchase is simpler if customers are provided with a customer care number, such as on a sticker on the product.

Recommended guidance for households:

This is a high performance product designed to last many years. If you take care of it , this product will give you great service for a long time:

Emptying and cleaning:

  • To prevent over-heating, it is important to replace bags, empty the cyclones and dust collection compartments and periodically replace filters.
  • Brushes can become clogged and should be cleaned regularly to prevent damage.

Other recommendations:

  • Motors will stop if an auto-rest thermal switch is fitted. This does not mean the vacuum is broken but it has reached its maximum heat.
  • It is not recommended to pull cylinder cleaners by pulling the hoses.
  • Use the rewind mechanisms to recoil the wires gently and evenly.

How to replace parts

  • Bags and filters should be regularly changed.
  • Hose replacement should be simple involving undoing a clip or latch to allow removal of the old hose, fitting the new one and doing up the clip or latch.
  • Belt replacement will require dismantling of the housing and then loosening the mechanism to allow its removal and replacement. This should not require dismantling and removal of many parts.
  • Most other parts will require a professional repair and most parts should be replaceable (in a short time to minimise repair costs) with standard tools including the motor, bearings, printed circuit boards, sensors, etc.