Our website uses cookies to ensure a better performance and to measure page visits. Find out more about our use of cookies or how to change your settings, delete or turn off cookies at any time. Otherwise, we'll assume you're OK to continue with cookies in use. Accept

User guidance User guidance

WRAP recommends

Providing a single "Quick Start" instruction sheet on all products. This should be located at the top of the packaging  so the customer sees it immediately (using brightly-coloured paper can help).
For Televisions we recommend including the following information on a Quick Start guide:
  • Your customer helpline details, so queries can be dealt with quickly and returns minimised.
  • How to attach the stand or wall mount safely, without risking damage to the TV
  • How to set up the remote control for use, including battery layout (+ve and–ve ends etc.)
  • TV set-up and tuning (use of auto tune and manual override of default settings)
  • Remote control use for general operation (on-off, channel selection, volume control, mute etc.)
  • How to set up and operate the TV with a universal remote control
  • Diagrams should be used where possible along with simple and clear English
In addition:
  • Firmware upgrade instructions to be provided in the user manual.