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User guidance User guidance

WRAP recommends

Providing a single "Quick Start" instruction sheet on all products. This should be located at the top of the packaging so the customer sees it immediately (using brightly-coloured paper can help).
For kettles we recommend including this information on a Quick Start guide:
  • Your customer helpline details, so queries can be dealt with quickly and returns minimised.
  • Emphasise using the kettle correctly to avoid damage.
  • Emphasise descaling in hard water areas.
  • User instructions need to explain how to descale the kettle and how to remove, clean and replace the scale filter.
  • Attach a warning label to the cord as well as explaining the descale procedure in the instruction manual.

Recommended guidance for households

Please look after your product to get many years of good performance/service:
  • Regularly descale your kettle with a proprietary descaler suitable for kettles if you live in a hard water area.
  • Re-fit the scale filter if this is removed for cleaning as this is needed for the kettle to switch off when boiling.
  • Do not overfill your kettle.