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User guidance User guidance

WRAP recommends

Providing a single "Quick Start" instruction sheet on all products. This should be located at the top of the packaging  so that the customer sees it immediately (using brightly-coloured paper can help). For fridge freezers we recommend including the following information on the Quick Start Guide:
  • Your customer helpline details, so queries can be dealt with quickly and returns minimised.
  • Emphasise the need to locate the product in a well-ventilated place to prevent overheating (this is better if it includes diagrams for non-English-speaking customers, for example with ticks and crosses for good and poor locations).
  • Emphasise using the product correctly, e.g. in ambient temperature range, minimising door opening etc.
  • Emphasise the need for regular cleaning, i.e. how and when to do this
In addition we recommend:
  • A removable sticker to be placed inside at the back of the fridge compartment to clearly indicate where the drain hole is (e.g. a large coloured arrow)
  • A small plastic cleaning plunger to be provided to facilitate drain hole cleaning.
  • An ‘easy-peel’ sticker to be placed on the rear of the fridge to indicate that removal of the spacers could prevent the unit from cooling adequately and result in early failure of the unit.

Recommended guidance for households

Please leave adequate room at the rear of the unit to allow proper ventilation and use the spacers where provided.
  • Only operate the unit in the temperature range specified.
  • Keep the fridge and freezer doors closed as much as possible to prevent loss of cold air.
  • Clean the door seal regularly to make sure it seals properly.
  • If the seal can be easily removed this makes it easier to clean.
  • Keep your unit frost free through regular de-frosting where auto defrosting is not provided.
  • Clean the water drain hole on a regular basis to prevent flooding.
  • Take trays, drawers and shelves out regularly to clean, but be careful handling them so as not to damage them and the fridge mouldings that support them.